Reference

Our Legal Overview

This page spells out how ko5000 handles your data, your account and your rights. Nothing here is boilerplate—it reflects how we actually run things, from wallet verification to what stays on file and for how long.

DANA depositsOVO transfersGoPay paymentsWallet verification
ko5000 Our Legal Overview
CONTACT PATHS

Reach Our Support Team

If a policy point is unclear or you want to correct something on file, contact us through the channels below. Players in Palembang and Bekasi reach us the same way as everyone else—it's a direct line, no ticket maze.

Live Chat Open chat in the lobby and ask any legal or account question directly to our support desk, any time you need.
Email Write to our support address for detailed requests about data, retention or account changes, and we'll respond with steps.
In-App Notice Send a notice from your account settings when you need documented confirmation of a change or clarification.
HOW WE HANDLE IT

Your Data and Security

We keep your details accurate because you need them to move money smoothly. Cookies keep the lobby working the way you set it up, and we only read what's needed to verify deposits, withdrawals and access. You can ask us to review, correct or remove your data, and we'll walk you through the request path.

Data Handling We collect only what we need to verify your identity, run your wallet, and keep legal records. Extra details are left alone.
Cookies Cookies remember login state and preferences so you don't re-enter them each visit; you can clear them in your browser settings.
Account Security Wallets are tied to verified accounts, so a deposit from DANA, OVO or GoPay lands in your balance, not someone else's.
Retention We keep records only for as long as normal operation or local law requires, then remove them securely.

Legal and Rights FAQ

Here are the questions players actually ask us about policy and their rights, answered straight.

Access depends on local law in Indonesia, and it's available where local law permits. We tailor what you can use to where you qualify.

Yes. Contact support through live chat or email and tell us what you'd like to review. We'll confirm your identity first, then show you.

When you link DANA, OVO or GoPay, we verify the wallet against your account details so deposits land correctly. That's the whole step.

We keep records only as long as normal operation or local law requires, then remove them securely. We don't hold data past what's needed.

Send a request through the in-app notice in account settings or by email. We'll confirm who you are and walk you through the change.

Cookies remember your login and preferences so the lobby opens the way you set it. You can clear them in your browser any time.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.