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Terms Conditions That Cover Your Account

These terms set out what you agree to when you open and use your ko5000 account, including how deposits via DANA, OVO, and GoPay are handled, what is expected of you, and how we manage your access.

Applies to all account holdersCovers DANA, OVO, GoPay depositsSubject to local law and eligible regionsUpdated when policy changesContact support for any questions

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TERMS HELP CHANNELS

How to Reach Us About These Terms

If any part of these terms is unclear or you believe your account has been affected by a policy decision, our support team is the right starting point. We handle questions about wallet transactions, account status, and eligibility through the channels below. Have your account details ready so we can locate your record quickly.

Team online

Live Chat

Open the chat widget inside your account dashboard. This is the fastest path for wallet queries, account access questions, or anything related to these terms.

Email Support

Send a detailed message to our support address. Include your account ID and describe the specific term or transaction in question so we can respond accurately.

Account Help Centre

Our help section covers common terms questions, including how deposit rules work for DANA, OVO, and GoPay, and what the withdrawal verification process involves.

What These Terms Actually Cover

ko5000 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on ko5000, you accept these terms in full. They apply to every action you take — logging in, depositing through your DANA, OVO, or GoPay wallet, placing bets, and requesting a withdrawal. We may update these terms when platform rules, payment processes,

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or local requirements change. When that happens, we post the revised version here and the continued use of your account means you accept the updated terms. You are responsible for reading them before each session if you want to stay current. These terms do not override
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local law. Where a conflict exists between what is written here and what local law in Indonesia requires, local law applies. Availability of specific features — including wallet deposits, game categories, and promotional offers — depends on the region and on whether local law permits access.
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Players in Bekasi and elsewhere in Indonesia should check that access is permitted under local rules before opening an account. We do not accept accounts from ineligible regions, and we reserve the right to suspend any account found to be in breach of these terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Accountability Behind These Policies

These terms are not just legal text — they reflect how we actually operate your account. From the moment you deposit via OVO or GoPay to the point your withdrawal request is verified, every step follows rules set out here. We keep records of transactions and account actions for the period required by our operational policies, and you can request a summary of your account activity through support.

Account Data Retention

We retain your account data and transaction history for the period required under our operational policy. You can request access to your records via the support team at any time.

Wallet Transaction Records

Every DANA, OVO, and GoPay deposit or withdrawal tied to your account is logged. If a transaction is disputed, submit your wallet reference number to support for review.

Account Security Rules

You are responsible for keeping your login credentials private. If you suspect unauthorised access, contact us immediately — we can freeze the account while we investigate.

Requesting Policy Changes

If you want to update account details or dispute a terms-related decision, submit a written request through email support. We respond to each case individually, not through automated replies.

Common Questions About These Terms

These questions come up often when account holders read through the terms for the first time. If your question is not covered here, live chat is the quickest way to get a direct answer from our team.

Yes. Every transaction through DANA, OVO, or GoPay is covered by these terms. The rules around Deposit references, processing steps, and dispute resolution all apply to wallet-based funding.

We may restrict or close your account if a breach is confirmed. Funds held in your account at the time may be reviewed before any withdrawal is processed, depending on the nature of the breach.

Access depends on whether local law in your region permits it. We only accept accounts where eligibility is confirmed. Check your local rules before opening an account.

We post all changes directly on this page. The date at the top reflects the most recent revision. Continuing to use your account after a change means you accept the updated version.

Send a request through email support with your account ID. We will locate your transaction and activity records and provide a summary within the timeframe our policy allows.

Email support is the right channel for formal disputes. Describe the specific term involved and the decision you are questioning — our team reviews each case and responds directly.

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